Removals questions, answered

A removals company. We run the moves ourselves. The site reads like a guide because most people book a removal rarely and want to understand the options first: what each service includes, what it leaves out, and what to ask before booking. When you are ready, the quote form comes straight to us.

Start with the comparison table on the home page. A local move stays within your area. A long-distance move crosses Great Britain. An international move goes to one of our four destinations: France, Italy, Spain or Portugal. If you would rather start from your situation, the "pick by who you are" cards on the home page point to the right service.

Our office is on Western Road in Wood Green, north London, near Wood Green Jobcentre. We collect from anywhere in Great Britain. London, Manchester, Birmingham, Leeds, Glasgow, Edinburgh and Bristol are the most common starting points for international moves.

Send the collection and delivery addresses, a rough idea of what is moving, and any dates you already know through the quote form. Photos of each room help. For a full house we usually arrange a survey, in person or by video. You then get a written, itemised quote for the whole job.

For any full-house move, and for any move with difficult access: narrow stairs, lift restrictions, parking permits, or lanes a large vehicle cannot use. For a studio flat, a single room or a part-load, photos of each room and a short list are usually enough. The quote says which approach we used.

We confirm the collection and delivery dates in writing, agree access at both addresses, deliver packing materials if you have ordered them, and start any customs paperwork. On international moves we also send the list of documents you need to have ready before collection.

We give written quotes, not estimates. A quote is one figure for the whole job against a documented scope: what is moving, the addresses, the dates and the services included. If the scope changes, for example extra furniture or a different destination address, we re-quote in writing before the move rather than adding charges on the day.

Yes. Pianos are moved by a crew with the right equipment; see the piano removals page. Art, antiques and instruments are listed individually on the inventory and can be crated. Items of high value can have a higher cover level, quoted as a separate line.

Yes. Storage is useful when the new property is not ready when you have to leave the old one, or when a move abroad depends on a residence document still being processed. Storage is quoted as its own line in the written quote. For a move abroad, tell us at the survey: customs relief only covers goods imported within a limited period after you move, so a long stay in storage can affect it. See the storage page.

Packing is optional. The crew can pack everything, pack only the fragile items, or supply materials for you to pack yourself. Plates and glassware, wardrobe boxes and crates for art are all available. See the packing services page.

Importing a car or motorbike, which is handled by a vehicle-import specialist. Large office fit-outs that include installation work. Items the destination country prohibits, such as controlled substances, certain firearms and protected plant or animal products, which we flag at the survey.

France, Italy, Spain and Portugal. Those four are the whole list. Every international move is driven by road with our own crew, door to door. If your destination is somewhere else, we will say so rather than quote for it.

Household goods moving from the UK to an EU country now need an export declaration in the UK and an import declaration at the destination. Relief from import VAT and duty is still available for a genuine change of residence, under Council Regulation (EC) No 1186/2009, but it relies on your residence documents and an accurate inventory. The customs and paperwork guide explains the conditions.

We file the UK export declaration, the import declaration at the destination and the transfer-of-residence relief claim. You provide the documents only you can get: proof of your new residence, usually a visa or residence permit, plus a passport copy and the inventory signed by you. Each country guide lists what that destination asks for.

As soon as you know the destination address and roughly when you want to leave. Booking early gives more choice of collection slot and more time for the paperwork. The end of the school year is the busiest period for family moves to Europe, so book well ahead if your move falls then.

Goods-in-transit cover applies from collection to delivery, including any agreed storage. The cover level is stated on the written quote. Items of high individual value, such as art, watches, instruments or antique furniture, can be given a higher cover level as a separate line.

Yes, on every route we run. On UK moves the crew that loads also unloads. On moves to France, Italy, Spain and Portugal, your belongings stay on the vehicle that collected them, through the Channel crossing to the new address. There is no hand-off to another company.

Tell us as soon as you know. We move the date where the schedule allows and re-confirm any customs paperwork. If the scope changes, for example more furniture or a different address, we re-quote in writing before going ahead. We confirm any change in writing before you accept it.